Communicating with face masks
In some settings in the workplace you may be required to communicate verbally with others whilst wearing a face mask. These can sometimes make communication with patients and colleagues more challenging as they muffle sound and remove the listener’s ability to see facial expression or read lips. |
| Face the person you are speaking to directly |
Here are a few ways to improve communication whilst wearing a face mask:
- Face the person you are speaking to directly.
- Move to a quiet place if possible.
- Speak clearly and slowly.
- Try to talk louder than usual, but don’t shout.
- Maintain eye contact.Nod (yes) and shake your head (no), if required, to show what you mean.
- Use your voice (tone) and body language to get your message across.
- Use alternative forms of communication if needed (i.e. writing down a message).
- If the person is hard of hearing and usually relies on lip reading, explore whether a clear/transparent face mask is available instead.
- At the end of the conversation, make sure to confirm understanding.
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